Shopping Services
Happy shopping, quickly understand our shopping process and services
01
Order For Goods
-How do I place an order?
We support you to directly purchase the products through the website, you can also send us an inquiry by email
-Do you support free samples?
We do not support free samples for our first cooperation, but we support small orders.
–Are there any discounts for bulk orders or B2B or OEM/ODM?
The website will automatically offer a discount service when you place the product in your shopping cart. If you need a large number of import orders, such as over 100pcs/2000USD, or if you need OEM or ODM, please contact us by email. We also support B2B
02
Payment For Order
What is the payment channel?
The most widely used payment methods in the world,such as PayPal, Credit/debit cards, TT bank to bank,LC letter of credit and so on.
Do you support VISA credit payment?
supports payment methods include credit/debit cards Visa, such as MasterCard, UnionPay, American Express, Discover… and with over 100 currencies in the world.
Are there any other costs besides order price?
We provide free standard logistics services to over 300 countries worldwide, so you generally do not need to pay shipping fees. However, some countries will take tariffs or VAT, and customs or logistics will contact you for payment. Of course, we have extensive international logistics experience and will try our best to reduce your costs. The good news is that in many countries, we will bear some value-added tax or tariffs.
Exceptional service! Fast shipping! This company goes above and beyond to meet their customers’ needs. I couldn’t be happier with the results.
Stephen
03
Ship For Order
-When will the package be sent after the order is paid?
Most of our products will be sent to international logistics providers within 48 hours.
–How long does the international logistics provider complete the package delivery?
For most orders, standard express delivery can be completed in 7-30 days, and premium express delivery such as DHL/FEDEX/UPS can be completed in 5-12 days.
04
After-sale Service
–Where can I get usage guidance?
We will provide some commonly used operation instructions. If you need a manual response, please contact us.
–What if I don’t receive the package?
If the package has entered your country,please provide the local logistics provider’s loss certificate, we will give you a 100% refund.
–Does the product I purchased have a warranty?
The product you purchased will receive a 365 day warranty, We will be responsible for the maintenance costs, and you will be responsible for transportation and taxes.
–Can the product be returned?
After you receive the product, you can apply for return within 7 days, with the original packaging. If it is not a quality issue, the buyer is responsible for all costs, such as shipping costs, various taxes. After we receive the product, If it’s a product problem, 100% refund.
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